Doing business in Mexico?

When we planned this project it was my intention to land in Mexico and spend a couple of years here before we embarked on any business venture. This would give us ample time to acclimatise into the country, relax and become more Mexican.

You see, the world spins differently here. You may notice it when you visit on holiday, but sit down and watch what goes on around you and you’ll see that this is a different world and if you are to operate in it, you’ll need to play by a different set of rules.

What time tomorrow?

It’s difficult to nail somebody to a time for a meeting or appointment here. It’s not impossible, but it’s difficult. Many will choose to see you in the afternoon, or morning. Planning on someone coming to repair your TV, they may come tomorrow, they may not come at all.

Tomorrow at 2pm you say?

Yes, OK. You might as well go out because they invariably won’t be there. Let’s just forget this time thing, stick to days. You’ll not be disappointed, but things aren’t important here, why get stressed and hot under the collar, what were you going to do anyhow?

So! I’m going to shout. That’ll let them know who’s the boss around here.

OK. First thing you’ll notice in Mexico is that Mexicans rarely shout. It’s too hot. And it looks silly. I’ve done it myself, stood in a shop or other area where my western sensibilities have been affronted, shouting away like a purple-headed lunatic only to have the recipient burst out laughing at me then look a little bit embarrassed. Shouting will get you nowhere apart from looking like a lunatic.

I’ve sent them a dozen eMails and they’re still ignoring me!

Put the eMail away, pick up the phone. Mexicans generally don’t like conversing on eMail. With relatively few people having internet access, eMail just isn’t as

Email communication in Mexico can be a frustrating experience.

ubiquitous as it is in our tech-strewn world, it’s not used as a throw-away conversational tool like we use it.

So you have managed to get a conversation running through eMail, I was wrong.

Me: Hi – can you forward the quotes for the fence.
Thinking: I’ll send them a quick mail to get the fence quotes so I can have it on file.

Them: Hello Sir, how are you this morning. I hope your weekend was good.
I still don’t have those quotes, but hope to get them in time for the meeting on Tuesday.

I hope you enjoy the rest of your day.
Saludos
Marcello Santiago Guzman

Thinking: How rude! I do have the quotes, but I want to deliver them when we meet and have a chat, I don’t wish to have my work demanded from me in a blunt and rude manner.

OK, Tuesday’s meeting – I’ll fit in 20 mins then I can get to the bank.

Ah! Twenty minutes later and they still haven’t turned up. By the time they do, you’re probably annoyed, they’re quite surprised – they’re not (that) late and they have all afternoon.

Settling down with a cup of tea the conversation starts with family, the weekend, anything really that starts the beginning of this process. To skip through this will appear rude. You’re there for the meeting, sit back and enjoy the encounter, hurrying and rushing through this will not service you in anyway.

Mexicans are extremely gregarious people, they like to talk, they still want to have wholesome meaningful relationships with people they do business with, unlike us that have reduced our business relationship to a couple of terse lines in an eMail. To do business with a Mexican person is to inherit a new friend.

Understanding this will help things run a lot smoother, we’ve found out to our cost.

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May and we’re almost done!

Where does the time go? We moved over in November right at the start of the

Mango Tulum Hotel in all her back side glory!
Apart from light fittings, the back of the building is pretty much complete

project, and now we’re looking at a fully built building. The view from the back looks great, looking forward to getting some flowers and greenery in there.

We still have some detail work to do, give it another pain and stain the floors…. and there’s the garden, which is looking a lot like a wasteland at the moment, but that’s good isn’t it? A blank canvas?

 

The website is nearly finished www.mangotulum.com.

It’s nothing super stylish as it was done by me, but it’s ok for now until we can latch into our market. I don’t see us being a Search Engine heavy business yet. I’ll keep an eye on the stats for the page and take it from there. Otherwise I see the vast amount of traffic will be driven from the booking sites, and that’s where we’ll need to make an impact!

 

 

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Update as at 23 March 2013

We have most of the windows in and doors on, the floors are nearly finished and we have the sockets in,

We’re just waiting on the sinks and toilets that are on site, and also the facia for the front of the building.

Just over a month to go for hand over, are we ready? Em, no.

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So is that with or without electricity?

When we bought this plot in 2011 we saw and chose it on the basis that there was both electricity to the site and water.

Right at the beginning the builder said that we may need to pay a small amount to get the power to the plot, and to be honest we didn’t think anymore of it, until a few weeks ago, the clearly thorny subject cropped up as a by-the-way conversation we had with the builder and the options we had along with the numbers.

As we stood at the site and he banded around figures in the 40,000 range, we were quite surprised that we were looking at 40,000 pesos to get electric, then he corrected us and said the amounts were in US dollars!

So now with the three options in we were looking at a maximum of 115,000 pesos (around 9,000 US$). Well it’s not as bad as the 40,000 we were fearing, but a massive amount from a budget that was already on a life support machine.

We did a quick calculation, thanks to my dad who’s an electrician and also currently visiting us, and we came up with a minimum safe consumption figures of 22kVA. The quote we have is for a larger 37.5 kVA unit, and if you don’t k ow what this is, don’t worry, nor did I until this week.

So we’ve given them the go ahead and hopefully in around 8 weeks we’ll have lights!

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Visa headaches in Mexico

INM

The last time we were here we both had FM3 visas, they were permission to live and work in Mexico. We surrendered these when we left, there was no way we could have kept the renewal up as they had to be renewed within Mexico.

The Mexican Govenment introduced new visa laws and changed the system only a few days before we re-entered Mexico (some details here). Confusion reigned supreme and we ended up coming back in on a tourist visa. As we had a Mexican company previously – something that is impossible to create without the FM3 – we’re now in a strange position of actually owning a Mexican corporation on a tourist visa, something we need to remedy as fast as we can. To do this we need to enter on the correct visa from an external Mexican immigration office, we’re going to go for Belize.

We contacted the Mexican Embassy in Belize and they informed us we need to get a LUP number from the Immigration Office here in Mexico, then they can issue us with the correct entry visa! Simple.

Watch this space…

—— update 29 Jan

So we visited immigration here in Mexico and they’ve never herd of a LUP number and as we were in the country on tourist visa they flatly told us there was nothing they could do for us there.

Back to Belize!

We phoned the Mexican embassy in Belize again and they told us that actually there wasn’t anything they could do for us because we weren’t Belizean citizens and the couldn’t verify our credentials, they suggested we do this back at our domiciled country – UK.

As another option we contacted the Mexican Embassy in Miami, he told us the same thing that the Belize embassy said, but then we told him that we owned a company here, he said he’d find out and let us know what we can do from there, if anything…. Fingers crossed!

 

– Update 30 Jan –

 

We have just got off the phone to the nice man in the Mexican embassy in Miami. We explained our plight again and he said that as long as we have a list of supporting documents that he rattled off (we do) then they can process our visa in Miami.

We’ve just booked our flights and a hostel in Miami (Tropics) and hopefully this will be it!

 

Fingers still crossed.

 

— update 11 Feb 2012

We have just spent that last week in Miami. We had an appointment at 9.30 on the Tue and went armed with all of the documents the stipulated. While we were waiting the Consular came out and said what a good thing it was that we were doing and she thought it would be a good idea if we spoke to the ProMexico department as they offer help and support for foreign investors in Mexico. After a very useful meeting with them they introduced us to the director of tourism for the office.

We left the embassy around 1pm with the first part of our visa process done.

Expecting a tough time, we couldn’t have wished for a nicer group of people to deal with, they were helpful to the extreme. So a big, big thank you to all at the Mexican Embassy in Miami, you are the best!

 

Of course that was only the first part, and we were a bit apprehensive on coming back into the country with a new visa system, (this was a giant full page visa that they had glued into our passport.

Again, we shouldn’t have worried as the immigration official at the desk was nice, polite and very welcoming. Even managing a Bienvenidos a Mexico! Which made a change from the usual reception we had.

So onto the second part of the process and immigration in Playa Del Carmen tomorrow.

 

 

—- update 12 Feb

We were sent away from Immigration and told to fill in the web form here. We also were asked to write a letter requesting the our status change from FMM to a Residente Temporal. All of this done, we will head down to the Immigration again and see how we get on.

 

Oh, and the visa prices have gone up – for a year it now costs $3,400!

 

— update 15 Mar

We’re still on the case, well we’ve handed the case over to someone here in Playa who will walk the process through.

We had everything sorted, but needed a letter to change the type of visa across. In this letter we needed to specify the work we would be expected to be doing. In such an important point, we felt it best to give it to someone who knows what they’re doing.

We put all the paperwork in and went to get our finger prints taken, so hopefully we’ll hear something in about 3 weeks. Fingers crossed.

 

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Enter the little camera with a big future!

The GoPro Hero isn’t really a new camera. It came about in 2004 when an Aussie wanted better surfing shots and they designed the first waterproof wide-angled camera that was small enough, light enough and also cheap enough for surfers to stick to the front of their boards.

Since then the thing has gone viral and is now in it’s third incarnation, the GoPro Hero3. As a diver and underwater film maker, the Hero and Hero2 always had limitations. The front curved element of the case distorted any underwater footage to the point you really had to buy a modification to ‘focus’ the image.

Well, that’s no more. With the new Hero3, they have addressed the underwater capability

Hero3 Black Edition

as well as beefing it up and slimming it down. The Hero3 Black edition really does punch above it’s weight, with an amazing 240fps capability and 4k resolution at 46Mbit/s.

I have mine on order from the UK and can’t wait to get some footage with it…. Watch this space!

 

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Subject matter of fact…

Now that we’ve moved from England and are in Mexico again, I must turn my attention to the hotel and all things hotel’ish. The nature of this blog will change as our lives are changing and if anything else I want this to be a journal of our travelling, and all that that entails.

I don’t want this to be a Hotel blog, that’ll be boring, but instead, I’ll try keep it Mexico/Travel specific, but it will include a lot of things about the hotel and hotel life especially life in Tulum, where we will be living.

 

If you’re reading this, thanks for your time and effort.

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Times, they are a-changing.

In 1998 I booked an overland tour through South America. It was the first time I’d really been ‘travelling’ and I was so excited I can still remember the total excitment of the venturing into the unknown, a feeling that still stays with me today and is the driving force behind many of the trips we do.

Back then, coming from a staid city job, I had stepped out of the accepted circle of 9-5 drudgery and instantly, with the flash of a pen as I signed the cheque for the huge quantity of £3,500 (we still wrote cheques then), I was instantly transformed from uninteresting office worker to valiant explorer.

Reading back over my diaries at the time, on landing in a Caracas that was choking on it’s own petrol fume-rich humidity I wrote that I felt free, liberated ‘like Simon Bolivar…’.

Other people that joined my tour, to my chagrin, were really quite normal and more the office type than the Simon Bolivar type, but still, I was lost in my own personal liberation, wandering a land those back home wouldn’t even believe let alone imagine.

We saw very few tourists as we weaved through the middle of Colombia from Venuzuela and down through Ecuador , Peru, Bolivia and into Chile. I really did feel honoured and special to be part of this small band of travellers that were reaching out and viewing this continent as the people who lived here travelled and viewed it.

Back then travellers were either backpackers, and I proudly included myself in this group, or tourists – people who booked their package holiday at home, took a flight, were bussed to their hotel where they’d usually lay on the beach until it was time to go home. I ignorantly tutted at these people from my ivory tower of cheap hotel rooms, bus depos and little hole in the wall bars that had become my normality. They weren’t seeing the real South America, I’d tut as I’d dutifully follow my guide to the next destination.

 

Fast forward fifteen years, now the distinction between ‘travellers’ and ‘tourists’ is blurred. Sure, we still have a good proportion of package tourists, I count myself as one from time to time, but people want more out of their holiday experience now.

With the emergence of independent services like Trip-Advisor, Expedia.com, Hotels.com, Hostels.com and the like, people are afforded more power in their choice of travel, how they get there, how long they stay, what they do when they’re there. Long gone are the days where you had the choice of 7, 10 or 14 nights and a free airport shuttle!

 

 

Coupled with this, the global economic downturn and the insistence now that the consumer gets value for money at every juncture, we’re seeing a lot of travellers demand more for their money, whereas in the 90s luxury and extravagance were a good mark of a holiday, now people are spending less on hotel rooms and services, while insisting on a high level of standard. We’re also seeing the demographic of the ‘traveller’ change. Once a domain for a gap year or early twenty-something, now it would be a foolish person to discriminate on age, race or gender.

In fact in a study done in 2009, the 35-54 age bracket was outstripping the 18-34 when it comes to the % of unique visitors to D-I-Y on-line Hotel and Air suppliers.

This makes for a rich blend of traveller/tourist. The guy in the hostel sat quietly reading his book could be 20, 30, 40, 50 60, 70… He may be travelling around the country, continent or world or he may be on a two week holiday from his job. The diversity is great and the variance is refreshing, over the many years I’ve been travelling, I’ve met a great and varied people from Teachers, Funeral Directors, Pirates, Police, Criminals and everything in between.

It’s good to rub shoulders and learn about other’s lives, and the growing diversity of ‘The Backpacker’ can only be a good thing, after all it’s one of the main reasons why we travel isn’t it, to meet new people.

 

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Building a hotel in Tulum

We spent some time in Tulum in 2005 after a year long trip through south and central America looking for locations where we could settle and run a small business.
We ended up in Tulum after exhausting all our options, and decided we needed a break from the seasonal rain storms that had been following us around.
We stayed in Tulum for a couple of months, Wilma came and we lost our jobs as the place pretty much closed down with very little in the way of tourism for the rest of that season, so we moved on.
It wasn’t until a few months later, after constantly talking about how much we missed Tulum, the people, the life that we had a ureeka! moment and the place we really wanted to start our business was Tulum!
Now with the little hotel desperately trying to claw itself off the paper, we’re waiting for the license to build and have that indeterminable wait until we know for sure that the thing we have ploughed the last 6 years of our life into will actually become a reality.
Watch this space….
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Travelling through London

London doesn’t exist.

Sure, as a physical capital it’s there for all to see. On google maps you can spin round the Royal parks, dive down Oxford street or cruise down the Thames in a click of a mouse, but tht’s the postcard London, with the Beefeaters and Buckingham Palace. The real London exists inside the heads of the millions of people that crawl the streets and through the underground on their daily commute to work.

Depending on your job, your daily role, London can exhibit varying personalities. I enjoyed wheeling around on my bike, again something that was impossible in Mexico due to the heat, homicidal drivers and pot holes that bring a whole new meaning to the word ‘Pot’ and ‘Hole’.

Then when I got a job, one which necessitates a round journey time of nearly two hours even though it’s only seven miles away, my whole view on London changed overnight.

With winter upon us, the unavailability of a locker at work and the, and the cold unforgiving winter weather meant I couldn’t really cycle in to work. So  thrust up against the cold hard face of public transport, I set off on my daily commute.

Three stations, two rail lines. Free news papers discarded tell of doom and woe, sleepy angry early morning workers, some decked in orange hi-viz working clothes smelling of an alcoholic late night doze in corners or push you through doors, out of their way or tut when you take more than a fraction of a second to bolt through the turnstiles.

With so many people living in London and from so many different cultures, races, religions and languages, people are a curiosity. While they pretend not to, a quick glance up, will usually catch someone looking you over.

By the time the train pulls in to the large Canary Wharf financial centre, it has been joined by others and exponentially you have a large body of people bearing down on you and through onto the bottom of the escalators. With some almost running to get into a free space the aggression is palpable.

I once stepped out of the way for a man on Moorgate. He stepped the same direction, so I went the other way, just as he’d decided to go the same way. What must of looked like a comical foxtrot on the street ended when he  barged past me muttering something. As he stormed off, I – foolishly- called after him “OK, no need to get angry.” At which point, he put his brief case down, turned and snarled at me, his face purple and contorted. Fists clenched, he came at me for a fight. I probably had little dance with him at the wrong time, but it just underlines the pressure and stress that’s isintrinsic to London life.

It’s not all foul tempers and bad transport although one can argue the two come hand in hand. London is a modern city with a Victorian transport system. A transport system that will attempt to shuttle the millions of visitors that are expected for the Olympics in a Month’s time. Many of the capitals businesses are telling their workers to work from home during the event, others have laid on 2nd places of work away from the ‘hot’ zones in an attempt the spread the impact of the numbers of people, either way, it’s going to be carnage.

People are already upset. There are still a lot of people who are angry at the cost of the Olympics, the newspapers tell of how angry people are having the opening ceremony depict their country as a green and plesant land when in fact they themselves live within inner-city slums.

The taxi drivers are angry because the Olympic committee have taken over the bus lanes and carved VIP routes from one side of the city to the other to carry dignitaries, VIPs and athletes. London bus drivers are angry, grrr. Because they’re not getting paid. No sorry, because they’re not getting paid any more money. They believe because the other services are being paid an extra £500 to work through the olympics, they should have it as well, and to push their point home, they’re going to call a strike, during the Olympics.

 

Saying all that, there’s nothing better than taking your bicycle and riding through the quiet back streets of London on a hot sunny Sunday. Picking up some nibbles from Tesco and sitting in the park with the sun on your face.

Bracing yourself for the following day’s commute. London does exist, you just have to go find the one you’re looking for.

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